Returns & Refunds Policy
It is our priority at Le Connaisseur to provide exceptional customer service to all our customers.
In order to maintain our commitment to safeguarding the health and safety of all of our customers, we are unable to refund or exchange any drinks purchased, except: In a situation where a product is unavailable after an order has been placed and paid for. We shall contact you to suggest a replacement or an acceptable arrangement for the completion of your order. If the alternatives offered are not acceptable to you, you will then be entitled to a full refund.
In the unlikely event that the items delivered to you are different from what was ordered online, you will be entitled to a full refund, PROVIDED the original packaging and receipt are present and intact. Products or packaging that have been opened are not eligible for refund or replacement.
A replacement will be provided, at your convenience, for any products that are broken or defective at the time of delivery, but not afterwards, PROVIDED the original packaging and receipt are present and intact. Products or packaging that have been opened are not eligible for refund or replacement.
Please ensure you properly check your product(s) upon delivery before acceptance, as we will not take responsibility for any losses/defects noticed after our delivery-person has left your premises. Physical acceptance of your order will be deemed to be valid acceptance. However, we may in addition, request that you sign off upon acceptance.