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Frequently asked questions

How to Purchase

You can conveniently purchase all wines and spirits through our online store or visit our store at Centro Mall - 15 Admiralty Wy, Lekki Phase 1, Lagos.

Returns and refunds

It is our priority at Le Connaisseur to provide exceptional customer service to all our customers. In order to maintain our commitment to safeguarding the health and safety of all of our customers, we are unable to refund or exchange any drinks purchased, except:

In a situation where a product is unavailable after an order has been placed and paid for. We shall contact you to suggest a replacement or an acceptable arrangement for the completion of your order. If the alternatives offered are not acceptable to you, you will then be entitled to a full refund.

Payment security

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Delivery times

Standard delivery usually takes around 1-2 business days. If your order hasn't arrived after 3 days, please contact us and we will look into the details.

Helpful information

Return policy

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for. Please note that customers will be responsible for shipping costs. Any returns must be in the original packaging with proof of purchase.

Shipping policy

Standard delivery usually takes around 1-2 business days. 3 days please contact us and we will look into the details. You can estimate shipping times and shipping costs in the cart.

We offer a fast and reliable delivery service within Lekki, Victoria Island and Ikoyi – for now.