Return and Refunds Policy
It is our priority at Le Connaisseur to provide exceptional customer service to all our customers. In order to maintain our commitment to safeguarding the health and safety of all of our customers, we are unable to refund or exchange any drinks purchased, except:
In a situation where a product is unavailable after an order has been placed and paid for. We shall contact you to suggest a replacement or an acceptable arrangement for the completion of your order. If the alternatives offered are not acceptable to you, you will then be entitled to a full refund.
In the unlikely event that the items delivered to you are different from what was ordered online, you will be entitled to a full refund, PROVIDED the original packaging and receipt are present and intact. Products or packaging that have been opened are not eligible for refund or replacement.
A replacement will be provided, at your convenience, for any products that are broken or defective at the time of delivery, but not afterwards, PROVIDED the original packaging and receipt are present and intact. Products or packaging that have been opened are not eligible for refund or replacement.
Please ensure you properly check your product(s) upon delivery before acceptance, as we will not take responsibility for any losses/defects noticed after our our delivery-person has left your premises. Physical acceptance of your order will be deemed to be valid acceptance. However, we may in addition, request that you sign off upon acceptance.
The aforementioned policies do not affect your statutory rights.
Le Connaissuer Consulting Limited (“us”, “we”, or “our”) operates the le-connaisseur.com.ng website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information (“Personal Information”) may include, but is not limited to:
- Email address
- Telephone number
- Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.
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